Terms of Use

1. Nature of Services

Ellaaj provides an online platform facilitating virtual doctor consultations ("Services") via scheduled video calls between licensed medical professionals and patients. Ellaaj does not offer emergency medical services and is not a substitute for physical or in-person medical care in all situations.

2. User Responsibilities

You agree to:

• Provide accurate, current, and complete information during registration and consultation.
• Be available at the scheduled time for video consultation.
• Ensure stable internet connectivity and functioning devices for the consultation.

3. Limitations of Use

You shall not:

• Use the Platform for unlawful, fraudulent, or abusive purposes.
• Impersonate another person or misrepresent your identity or health information.
• Record or disseminate consultations without prior written consent from Ellaaj and the consulting doctor.

4. Consultation Outcomes

Ellaaj facilitates consultations between patients and registered medical professionals but does not guarantee specific outcomes, diagnoses, or prescriptions. The clinical discretion rests solely with the consulting doctor.

5. Privacy Policy

All personal and health-related data is governed by our Privacy Policy, which complies with applicable data protection laws. By using the Platform, you consent to the collection, storage, and processing of your data in accordance with our Privacy Policy.

6. Refund Policy

Full refunds will be provided under the following circumstances, subject to verification:

7. Refund Process

To initiate a refund, the user must contact Ellaaj customer support via email to lokendrareporter@gmail.com or call 98910-39200 within 48 hours of the scheduled consultation. All refund requests will be reviewed within 7 business days.

Approved refunds will be processed to the original method of payment within 7-10 business days of approval.

8. Limitation of Liability

To the maximum extent permitted by law, Ellaaj shall not be liable for any indirect, incidental, or consequential damages arising from the use of or inability to use the Services.

9. Modification of Terms

Ellaaj reserves the right to modify these Terms at any time. Changes will be effective upon posting on the Platform. Continued use of the Services following such changes constitutes your acceptance of the revised Terms.

10. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. All disputes shall be subject to the exclusive jurisdiction of the courts located in Jaipur, Rajasthan.

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