Privacy Policy

1. Consent

1.1 Acceptance of Policy

You acknowledge that this Privacy Policy is a part of the Terms of Use of the Website and the other Services. By accessing the Website or Application or by otherwise providing Us Your Personal Information Yourself or through a Primary User or by making use of the Services provided by the Website or Application, You unconditionally signify Your:

• Assent to the Privacy Policy, and
• Consent to the Utilisation of your Personal Information in accordance with the provisions of this Privacy Policy.

1.2 Voluntary Provision

You acknowledge that You are providing Your Personal Information out of Your free will. If You use the Services on behalf of someone else (including but not limited to, Your child – minor or major or as a legal representative of an individual with mental illness) or an entity (such as Your employer), You represent that You are authorized by such individual or entity to accept this Privacy Policy on such individual's or entity's behalf.

1.3 Option to Withdraw

YOU HAVE THE OPTION NOT TO PROVIDE US THE PERSONAL INFORMATION SOUGHT TO BE COLLECTED. YOU WILL ALSO HAVE AN OPTION TO WITHDRAW YOUR CONSENT AT ANY POINT, PROVIDED SUCH WITHDRAWAL OF THE CONSENT IS INTIMATED TO US IN WRITING. If You do not provide Us Your Personal Information or if You withdraw the consent to provide Us Your Personal Information at any point in time, We shall have the option not to fulfill the purposes for which the said Personal Information was sought and We may restrict You from using the Website, Application or Services.

1.4 Children's Privacy

Our Website or Application are not directed at children and We do not knowingly collect any Personal Information from children. Please contact Us at lokendrareporter@gmail.com if You are aware that We may have inadvertently collected Personal Information from a child, and We will delete that information as soon as possible.

2. Changes to the Privacy Policy

2.1 Right to Update

We reserve the right to update (change, modify, add and/or delete) this Privacy Policy from time to time at our sole discretion. There is a tab at the end of the Privacy Policy which indicates when the Privacy Policy was last updated.

2.2 Notification of Changes

When We update Our Privacy Policy, we will intimate You of the amendments on Your registered email ID or on the Website or Application. Alternatively, XYZ News Network Limited may cause Your account to be logged-off and make Your subsequent account log-in conditional on acceptance of the Agreement. If You do not agree to the amendments, please do not use the Website, Application or Services any further.

3. Personal Information Collected

In order to provide Services to You we might require You to voluntarily provide Us certain information that personally identifies You or Secondary Users related to You. You hereby consent to the collection of such information by XYZ News Network Limited. The information that We may collect from You, about You or Secondary Users related to You, may include but are not limited to, the following:

• Patient/Caregiver/Doctor/Health Care Professional Name
• Birth date/age
• Blood group
• Gender
• Address (including country and pin/postal code)
• Location information, including Your GPS location
• Phone number/mobile number
• Email address
• Physical, physiological and mental health condition
• Personal medical records and history
• Valid financial information at time of purchase
• Ellaaj Login ID and password
• User details as provided at the time of registration
• Records of interaction with XYZ News Network Limited representatives
• Your usage details and patterns
• Master and transaction data
• Internet Protocol address and other Log Data
• User's tracking Information
• Any other information that is willingly shared by You

(collectively referred to as "Personal Information")

4. How We Collect Personal Information

The methods by which We collect Your Personal Information include but are not limited to the following:

• When You register on Our Website or Application
• When You provide Your Personal Information to Us
• During the course of Services provided to You by Us
• When You use the features on Our Website or Application
• Through Your device, once You have granted permissions to Our Application
• Through HSP pursuant to consultation on the Website or the Application
• By the use of cookies
• Through third party services such as Pixel that collect, monitor and analyze data

5. Use of Personal Information

YOUR PERSONAL INFORMATION MAY BE USED FOR VARIOUS PURPOSES INCLUDING BUT NOT LIMITED TO THE FOLLOWING:

• To provide effective Services
• To debug customer support related issues
• To operate and improve the Website or Application
• TO PERFORM ACADEMIC/STUDIES, CLINICAL OR OTHER RESEARCH AND ANALYSIS FOR OUR UNDERSTANDING, INFORMATION, ANALYSIS, SERVICES AND TECHNOLOGIES
• To contact You via phone, SMS, email or third-party communication services
• To send promotional and marketing communications
• To advertise products and Services of XYZ News Network Limited and third parties
• To transfer information about You, if We are acquired by or merged with another company
• To share with Our business partners for provision of specific services
• To administer or otherwise carry out Our obligations
• To build Your profile on the Website or Application
• To respond to legal requirements
• To investigate, prevent, or take action regarding illegal activities
• TO AGGREGATE PERSONAL INFORMATION FOR RESEARCH FOR ACADEMIC/STUDIES, CLINICAL OR OTHER RESEARCH PURPOSES

(collectively referred to as "Purpose(s)")

6. Sharing and Transferring of Personal Information

6.1 Feedback Publication

You hereby consent and authorize Us to publish feedback obtained by You on Our Website or Application.

6.2 Financial Information

User's financial information are transacted upon secure sites of approved payment gateways which are digitally under encryption, thereby providing the highest possible degree of care as per current technology.

6.3 Third Party Contractors

To the extent necessary to provide You with the Services, We may provide Your Personal Information to third party contractors who work on Our behalf to provide You with Services.

6.4 Legal Obligations

You acknowledge that XYZ News Network Limited may be obligated by law to disclose or transfer your Personal Information with Courts and Government agencies in certain instances.

6.5 Limitations of Responsibility

Notwithstanding the above, We are not responsible for the confidentiality, security or distribution of Your Personal Information by third-parties outside the scope of Our Agreement.

6.6 Corporate Sharing

We may share Your Personal Information with Our other corporate and/or associate entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts.

7. Permissions

Once the App is downloaded and installed, you may be prompted to grant certain permissions to allow the App to perform certain actions on your device. These actions include permission to:

• Location: For personalized care within the proximity of your location
• Camera: For virtual consultations and document pictures
• Photos/Media/Files/Storage: For uploading/downloading documents
• Phone Number: To initiate calls to customer support
• Bluetooth: For audio/video calls over bluetooth devices
• Microphone: To send voice notes to your Care Team
• Wifi: To connect the App for healthcare needs

8. Use of Cookies

8.1 Cookie Definition

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to You on the Website and/or Application.

8.2 Cookie Management

We may store temporary or permanent 'cookies' on Your computer/device to store certain data. You can erase or choose to block these cookies from Your computer. You can configure Your computer's browser to alert You when We attempt to send You a cookie with an option to accept or refuse the cookie.

8.3 Third Party Cookies

We do not control the use of Cookies by third parties.

9. Security

9.1 Security Measures

The security of Your Personal Information is important to Us. We have adopted reasonable security practices and procedures including role-based access, secure communication, password protection, encryption, etc. to ensure that the Personal Information collected is secure.

9.2 Internet Security Limitations

While We will endeavour to take all reasonable and appropriate steps to keep secure any information which We hold about You and prevent unauthorized access, You acknowledge that the internet is not 100% secure and that We cannot guarantee absolute security of Your Personal Information.

10. Third Party Links

During Your interactions with Us, it may happen that We provide/include links and hyperlinks of third-party websites not owned or managed by Us ("Third-party Websites"). Such Third-party Websites are governed by their own terms and conditions and when You access such Third-party Websites, You will be governed by the terms of such Third-party Websites. We are not responsible for the content, terms of use, privacy policies and practices of such Third-party Websites.

11. Access

If You need to update or correct Your Personal Information or have any grievance with respect to the processing or use of Your Personal Information, or request that We no longer use Your Personal Information to provide You Services, or opt-out of receiving communications such as promotional and marketing-related information regarding the Services, for any reason, You may send Us an email at lokendrareporter@gmail.com and We will take all reasonable efforts to incorporate the changes within a reasonable period of time.

12. Compliance with Laws

You are not allowed to use the services of the Website or Application if any of the terms of this Privacy Policy are not in accordance with the applicable laws of Your country.

13. Term of Storage of Personal Information

13.1 Communication Records

XYZ News Network Limited may keep records of communications, including phone calls received and made for making enquiries, orders, feedback or other purposes for rendering services effectively and efficiently.

13.2 Storage Period

XYZ News Network Limited shall store Your Personal Information at least for a period of three years from the last date of use of the Services, Website or Application or for such period as may be required by law.

14. Grievance Officer