Find answers to common questions about Ellaaj services
If you're facing a medical emergency, please contact your nearest hospital immediately or call emergency services. Ellaaj does not provide emergency medical services.
Ellaaj is an online healthcare platform that connects patients with licensed medical professionals for virtual doctor consultations via video call. It allows users to book, schedule, and attend consultations from the comfort of their homes through the Ellaaj website or mobile application.
You can book a consultation by registering on the Ellaaj website (www.ellaaj.com) or downloading the Ellaaj app from Google Play Store or Apple App Store. After registration, choose your preferred doctor, select an available time slot, and complete the payment to confirm your appointment.
Ellaaj facilitates online consultations with verified doctors across various specialties. However, it does not offer emergency medical services or replace in-person consultations in critical situations.
If you're facing a medical emergency, please contact your nearest hospital immediately.
Before your consultation:
No. Recording, reproducing, or sharing any part of your video consultation without written consent from Ellaaj and the consulting doctor is strictly prohibited to protect patient privacy and doctor confidentiality.
Refunds are provided only under specific verified circumstances, such as:
Refunds are not issued for completed consultations, regardless of the medical advice or outcome, unless covered under the above scenarios.
To request a refund, contact Ellaaj support within 48 hours of your scheduled consultation:
Your request will be reviewed within 7 business days, and approved refunds will be processed to your original payment method within 7–10 business days after approval.
Yes. Ellaaj values your privacy and ensures that all personal and health data is handled according to its Privacy Policy, which complies with applicable data protection laws. Your information is securely stored and used only for providing healthcare services.
No. Ellaaj acts as a facilitator between patients and qualified doctors. The consulting doctor's clinical discretion determines diagnoses and prescriptions. Ellaaj does not guarantee specific outcomes or medical results.
You can reach out to us anytime for queries, feedback, or technical support: